Here are some of the artifacts that I created when I was working with eviCore Healthcare Recommendation of changing process flows to save average call time Created a research guide using macros in excel to provide assistance to claim agents. Created a Smart quick guide before the research guide to help claim agents Created a call flow guide that guides the Customer service agent through the call depending which Health Plan the Dr. / Nurse or members calling from. Wrote a proposal requesting another claims team based off of data analysis, and SWOT analysis
