SAFe Certified Agile Product manager with 5+ years of experience in the Agile Methodology and software development. Skilled in Product management practices such as backlog management, user research, and user story writing. Improved product roadmap accuracy by 75% in 8 months and increased feature adoption by 50% within 8 months.

WORK EXPERIENCE

Product Owner/Product Manager

CACI • Remote • 11/2022 - 08/2024

Lead 2 cross-functional teams within the Agile Methodology development processes for Department of Homeland Security (DHS), resulting in developing 3 major MVPs on-time within 1 year with 0 bugs and 100% user adaption.

•  Defined and managed the product vision, resulting in a 75% increase of user and stakeholders expectations of where the product is heading within 1 month.

•  Achieved a 100% increase in product adoption within 1 year by conducting user research and implementing a customer feedback loop on feature enhancements.

•  Implemented JIRA and Confluence to manage a single, prioritized backlog for multiple teams, improving efficiency by

100%

•  Created a new Portal concept through fast prototyping and wireframing within 1 month, which led to 100% stakeholder approval. • Developed Customer Journey Maps to uncover user pain points, resulting in a 50% increase in user satisfaction within 6 months.

•  Created and Managed Product backlog, leading to a 75% improvement in product roadmap accuracy for features being delivered in every quarter.

•  Identified key feature functionality by conducting user research, User Stories, and Acceptance Criterias, leading to a 50% improvement in feature adoption within 8 months.

•  Prioritized Product Features and Epics led to a 50% increase in product adoption within 8 months by aligning with user needs.

•  Conducted 5 new product design thinking interviews with stakeholders, resulting in a 30% increase in user satisfaction within 1 year.

•  Created and managed product roadmap planning and alignment, resulting in a 20% improvement in on-time product delivery within 1 year.

•  Maintained stakeholder satisfaction by 75% quarterly, through regular communication and tailored product updates.

•  Implemented user personas acting as the Voice of the Customer to improve processes by 50% within 1 year.

•  Conducted A/B Testing in a parallel testing environment, which led to 100% bug-free-by identifying them early on before merging the code to the main branch.

•  Utilized and created an empathy map to bridge the understanding of the end user and provide context for a user-centered solution that led to a 10% increase in Net Promoter Score (NPS) within 1 month.

•  Prioritized product strategy to deliver features within 3 months, resulting in a 25% increase in customer satisfaction.

Analyzed data that was showing errors in the database by using data-driven decision-making, which led to a 75% reduction in over 1,000 data-fixed tickets within 1 year.

•  Initiated cross-functional collaboration to mitigate code impact on system components by 75%, by enhancing overall efficiency and quality through communication within 1 year.

•  Contributed to the quarterly Release Planning of upcoming product launches, enabling a 10% improvement in multiple cross-functional team collaboration within 1 quarter.

•  Reduced bugs by 100% through proactive risk management and continuous improvements within 6 months before deployment.

•  Streamlined the development process by 10% presenting Customer Demos to gather insights, resulting in improved product quality and faster time to market every three weeks.

•  Conducted executive reporting resulted in a 10% increase in project transparency every quarter.

•  Assisted in creating User Documentation resulting in a 75% reduction in customer support tickets within 1 year.

•  Enhanced customer experience post-launch by implementing data-driven improvements, boosting satisfaction scores by 25% and reducing support tickets by 15% within 1 month.

•  Conducted refinement workshops for user stories and code development after every Sprint that contribute to 20% less rework every 3 weeks.

•  Implemented Behavior-Driven Development and Test-Driven Development user stories, enhancing product quality and reducing defect rates by 50%, while ensuring features aligned closely with user needs.

•  Aligned product roadmap with strategic objectives, driving a 25% increase in meeting business goals, by prioritizing high-impact features within a quarter.

•  Leveraged product metrics to identify key performance indicators, driving a 20% increase in user engagement within 1 quarter.

•  Collaborated closely with product support teams to identify and address customer issues, resulting in a 20% decrease in support tickets within 1 quarter.

•  Developed and executed product roadmap, prioritizing features and aligning product releases with business objectives every quarter.

•  Coordinated the staging environment to ensure smooth and efficient deployment of new features and bug fixes, reducing release cycles by 20%.

•  Formulated and tested product hypotheses, leveraging A/B testing to validate assumptions and drive data-informed product decisions, reducing bugs and rework by 50%.

•  Defined product strategy based on user research and insights for delivering enhancement features that drove a 100% increase in user adoption and product growth within 1 year.

Product Owner

The Dalton Gang (TDG) • Remote • 10/2019 - 11/2022

Based at the Denver Federal Center in Lakewood, Colorado, for the Bureau of Reclamation under the Department of Interior (DOI), engaging in diverse IT projects (HR Time & Attendance migrations, Content management Attendance etc…)utilizing Waterfall / Agile methodology and working with cross-functional teams delivering the product within 2 years.

•  Created Use Cases for HR Time & Attendance for business needs resulted in a 20% increase in user engagement within 2 months.

•  Aligned with stakeholders to shape the release vision and strategy for the HR Time & Attendance system, resulting in a 40% alignment within 2 months.

•  Drove industry innovation by identifying gaps between the new and old HR Time & Attendance system, achieving a 30% increase in customer adoption and setting new industry standards within 2 years.

•  Coordinated with developers on the development of a scalable application framework, reducing development time by 20%, enhancing consistency and flexibility across product offerings within 2 years.

Managed end-to-end lifecycle for the complex technical HR time & attendance systems, translating customer needs into technical requirements for a 30% increase in feature adaptions within 2 years.

•  Fostered Partnerships with the Application Services Group across SaaS Enterprise applications, which resulted in 100% alignment every 2 weeks.

•  Conducted internal-facing system research, creating and optimizing system workflows and reducing processing time by 13%, improving efficiency within 1 month.

•  Assisted in strategies to mitigate risk, by 20% by identifying possible project delays and issues every 2 weeks.

•  Oversaw data management processes, through gap analysis, and data mapping to enhance data accessibility and accuracy by 75%.

•  Engaged with external stakeholders to gather insights and align on product goals, leading to 100% alignment for every monthly meeting.

•  Researched a new content management system to improve content authoring efficiency by 30% and reducing time-tomarket for new content within 4 months.

Product Owner

Mphasis Limited • CO• 02/2018 - 12/2018

Led cross-functional distributed teams in India and US of 12 developers and 1 User Interface (UI) designer, 6 testers in an Extreme Programming (XP) to develop an MVP Mobile App (iOS, Android) for Contract Drivers for FedEX from Concept to launch in a SAFe Agile Environment as well as a Pivotal Development style of extreme programming.

•  Enhanced customer experience by implementing data-driven improvements, boosting satisfaction scores by 25% and reducing support tickets by 15% within 2 months.

•  Guided product development by defining Product Requirements and Product Requirements Documents, resulting in a 30% boost in product performance and streamlined team alignment on project goals within 2 months.

•  Conducted refinement workshops for user stories and code development after every Sprint that contribute to 20% less rework every 3 weeks.

•  Identified and prioritized client needs to drive feature development, increasing client satisfaction by 35% and aligning product enhancements with user expectations and market demands within 2 weeks.

•  Spearheaded Behavior-Driven Development and Test-Driven Development practices, enhancing user story quality by 15%.

•  Integrated industry best practices into product development processes, boosting efficiency by 25% and enhancing product quality to meet evolving development standards.

•  Managed the entire product lifecycle, from ideation to launch. Analyzed 100% of the customer product feedback to build experiences addressing unmet user needs within 3 months after MVP launch.

•  Developed and executed product roadmap, prioritizing features and aligning product releases with business objectives within 1 month.

•  Collaborated with UX designers to create intuitive and User-centric product interfaces, improving user satisfaction and engagement by 25% within 6 months.

•  Assisted in implementing a continuous delivery pipeline, reducing time-to-market for new features by 20% and increasing releasing frequency. • Collaborated with developers for API integration strategy to expand product functionality, driving a 25% increase in a seamless third-party connection.

•  Identified and defined key API endpoints for data transmission, enabling seamless integration and improving data flow efficiency by 100% across mobile app platforms.

•  Utilized personas and journey mapping techniques, leading to a 30% reduction in development time and exceeding customer satisfaction targets by 10%, by leading interviews with 4 Stakeholders, and 3 User / Subject-matter experts.

Defined product strategy based on market research and customer insights for delivering mobile apps driving a 30% increase in user adoption and product growth.

Global Business Reporting Analyst

Tek-Experts • CO• 02/2016 - 02/2018

Managed and created the KPIs and OKRs and reviewed for quarterly operational meetings by presenting to 7 Global Leaders and 4 managers by being able to tell the story behind the numbers by applying data analysis. Conducted Analysis and reporting while monitoring project stats and KPIs to identify trends and performance gaps, and to recommend process improvements.

• Proactively implemented strategies to mitigate risk by 20% and ensuring timely delivery through comprehensive risk assessment and contingency planning weekly.

•  Identified and prioritized client needs for Reporting Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs), increasing client satisfaction by 35% every month.

•  Researched industry trends by collecting quantitative and qualitative data metrics led to a 10% increase in key metrics, and reporting to executives the story behind the numbers within 3 months.

•  Created process workflows after identifying gaps in the current process, which led to a 25% reduction in wasteful work within 6 months.

•  Integrated industry best practices into reporting processes, boosting efficiency by 30% and enhancing reporting quality to meet business standards.

•  Created and launched an Onboarding SOP website, reducing onboarding time by 50% and improving user experience (UX), by following the SAFe Agile methodology as the Product Manager and Developer within 2 years.

Workforce Analyst

eviCore Healthcare • CO • 03/2008 - 09/2015

•  Workforce Management - Current week Scheduling, and IntraDay Management. Working with scheduling functions that generate agent schedules, including start/stop times of schedules, training, breaks and lunches. Tracking intraday management function tracks daily activities of agents and monitors intraday staffing to ensure it follows the staffing line required of the customer, and reporting metrics to management.

•  Claims Research Representative- answers claims inquiries (billing, coverage) received either by telephone or Right Fax in an efficient and professional manner by utilizing multiple systems, departmental training, knowledge of claims policies and procedures, and an understanding of all health plans.

•  Customer Service Representative (CSR) in an inbound contact center environment working directly with medical offices and patients to assist in creating and processing medical pre-certification’s. Collected and entered demographic information; transferred calls to other departments; educated callers on pre-authorization requirements, reconsideration, and appeals; and worked with medical facilities, patients, and physician’s offices to investigate and resolve any precertification issues for health plans / insurance as well as help with enrollments.

VOLUNTEERING & LEADERSHIP

Digital Product Manager

Self Care Arts • 12/2019 - Present

•  Revamped Self-Care Arts website (https://www.selfcarearts.com/), resulting in 15% improved user experience and engagement by applying advanced SEO strategies, boosting online visibility and driving a substantial increase in traffic to the Self-Care Arts site.

•  Conducted research using Google Analytics and competitive analysis to identify market trends, employed go-to-market tools, and leveraged secure e-commerce functionality to drive product success.

•  Led product planning initiatives, and accelerated time-to-market by 25% through strategic prioritization and resource allocation.

•  Created content on YouTube ( https://youtube.com/@bluedragon12?si=M0f16ov3PuSrzM6q ) to showcase services, which led to a 5% increase in return on investment (ROI) from student enrollment for the quarter.

Drove content creation strategy for product launches, developing user guides, training materials, and feature demos that improved customer adoption rates by 30%.

•  Collaborated and executed product strategies to drive demand, resulting in a 5% increase in customer acquisition and expanded market reach through targeted email campaigns (Tri monthly Newsletters) and promotions.

•  Spearheaded successful market launch of digital subscriptions, resulting in a 10% increase in sales within the 1st month.

EDUCATION

Bachelor of Science in Business/Integrated Supply Chain & Operations Management

University of Phoenix • Colorado Springs, CO, USA • 04/2009 - 07/2012

CERTIFICATIONS

1. Agile Product Manager (APM)

2. Product Owner & Product Manager (POPM)

3. Scaled Agilist (SA)

4. Certified Scrum Master (CSM)

5. Scrum Practitioner (SP) (Scrum XP)

6. Certificate of Completion: What Is Generative AI ?

   1. Linkedin Learning: Pinar Seyhan Demirdag

SKILLS

Product Management: A/B Testing, Acceptance Criteria, Agile Development, APIs, Backlog Management, BehaviorDriven Development (BDD), Business Metrics, Change Management, Competitive Analysis, Continuous Improvement,

Cross-Functional Collaboration, Customer Demos, Customer Empathy Maps, Customer Feedback, Customer Journey

Mapping, Customer Needs Analysis, Customer Retention, Customer Success, Data-Driven Decision Making, Error

Reporting, Executive Reporting, Feature Prioritization, Feature Rollout, Feedback Loops, Go-to-Market Strategy, Integration,

JIRA, Kanban, Key Performance Indicators (KPIs), Market Research, Metrics & Analytics, Minimum Viable Product (MVP)

, Objectives and Key Results (OKRs), Persona Creation, Product Launch, Product Lifecycle Management, Product Metrics,

Product Requirements Document (PRD), Product Roadmap, Product Strategy, Product Vision, Qualitative Analysis, Quality

Assurance (QA), Quantitative Analysis, Regression Testing, Release Planning, Requirements Gathering, Risk Management,

Roadmap Alignment, Roadmap Prioritization, SAFe (Scaled Agile Framework), Scrum, Software Development Lifecycle (

SDLC), Stakeholder Communication, Stakeholder Management, SWOTT Analysis, Test-Driven Development (TDD),

Testing, Usability Testing, Usability Testing, User Documentation, User Engagement, User Experience (UX), User Research, User Stories, Value Proposition, Voice of the Customer (VoC)

Analytics Skills: Analytical mindset, Analytical skills, Analyzing, Analyzing metrics, Attention to detail, Competitive offerings, Data and analytics, Data and metrics, Data driven, Data-Driven Decision Making, Data insights, Define success, Detail-oriented, Golden Circle, Google Analytics, Insights and data, Interpret data, KPI Dashboards, KPI Measurement, Measuring success, Monitor and report, MySQL, Objectives and Key Results (OKRs), Process Improvement, quantitative and qualitative, quantitative and qualitative feedback, Strategic Sweet Spot Analysis, Strong analytical skills, SWOT Analysis, Tracking, use data

Technical Skills: Adobe Aftereffects, Adobe Dreamweaver, Adobe Photoshop, Android, APIs, CSS, HTML + HTML5, iOS, MySQL, PHP, REST, SaaS, SEO, Squarespace, Website Building